The report, SaaS with a Face: User Satisfaction in Cloud-based E-mail Management, is based on research across 248 organisations using SaaS email management solutions. It finds that, whilst the SaaS model is driving real business benefits, the quality of vendor support often leaves much to be desired – and these failings strongly affect customer satisfaction. For more information on email management solutions, please visit


Infographic Review

Infographic Design: C

I like the comparison design making it easier for the reader to see the different features side by side. The colors work well together as an overall color scheme. There are a lot of large numbers but the information might have been better displayed in creative charts.

Infographic Information: B

The information overall is interesting and gives a good view of how users feel about cloud-based e-mail managements systems. This is almost like a demographic report of how users feel.

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